The Kindness In Business Process

What If You Could Radically Improve The Way You Approach Challenges At Work?


The KINDness In Business Process is Lara Heacock’s signature methodology that provides a framework for incorporating Kindness into your work and your business.

Maybe you’re already sold on the idea of using kindness in your business – but the key question is, ‘how do you actually do it?’

Not only does the KINDness in Business Process address this but it removes the danger that this dissolves into a well-meaning but ineffective mush (cue well-meaning suggestions that we all ‘be nicer’ to one another.)

Kindness has a structure and a process.

Kindness involves honesty, boundaries, responsibility, planning and new ways of doing things.

It’s far from wishy-washy – it involves integrity, insight, and a heaping dollop of courage – and it has the power to transform the way we relate to problems, creativity, and one another. 


To bring kindness into business we have to go internal before we go external.

K - Keeping It Real

Before we can do anything, we need to get real about the situation and take a full inventory of what’s really going on – including what’s working and what’s not.

This way we can ground ourselves in the truth and avoid common pitfalls brought on by being caught up in the ‘story.’

For example, have you ever wanted to avoid a difficult truth so badly that you were able to convince yourself that a situation would resolve itself and be ‘fine’ – yet in hindsight, it was obviously not going to turn out that way? OR have you  or your team gotten to a level of stress about a situation where all you could think was ‘THIS IS THE WORST THING THAT HAS EVER HAPPENED!!!!!’ – only to realize (once things have calmed down of course,) that it really wasn’t that bad and the solutions were there all along?

So that first part of the KINDness In Business process is always taking a full and honest (not to mention, objective) view of the situation. We leave the baggage and the stories at the door.

Me, Myself & I

Next, we examine what your part in the situation is – including taking responsibility for your actions so far and recognizing where you can influence the outcome.

We answer questions like:

  • What is my role in this?
  • How am I showing up?
  • Who else is impacted by this situation and how will they be affected by my actions?
N - New Expectations

We ask questions like:

What kind of changes do I expect?

What do I expect to be different with myself? What do I expect to be different with all of the other people involved and affected?

D - Delivery & Commitments

Then we identify:

What commitments am I going to make?

What habits am I going to adopt?

What actions am I going to take in order to get this situation resolved?


A resolution to the situation AND a new set of skills, habits, and resources that can be utilized time and time again.

Focus is increased.

Problems are more readily resolved.

Focus, engagement, and trust increase.

The KINDness In Business process drives productivity, efficiency, and impact by building the discipline to find and focus on core challenges. Leaders can use this model to promote collaborative, iterative learning that in turn delivers higher organizational performance across a range of markers.

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